FAQ: answers to popular questions

VIN code is a 17-digit number consisting of Latin letters and numbers. Example: WBAUC310X0F151094. This number is indicated on the main parts of the body / chassis / nameplates. Thus, you must find the same VIN number on different elements of the car. 

The abbreviation VIN means - "Vehicle identification number".

1. On the dashboard of the car (usually - at the top left)
2. Stand body (usually - front left)
3. On the sticker in the driver's doorway
4. On the dashboard (at the junction of the windshield and bonnet)
5. On the cylinder block (block head),
6. On the doorsteps,
7. On the partition between the cabin and the engine
8. On side members (for cars with frame structure)
9. On the identification plate in the engine compartment
For different brands of cars, the type and location of the application of the code may differ, but an exact list of parts marked with the VIN code can be found in the technical documentation for the vehicle.

The manufacturer’s database always contains the most complete information about each vehicle released:
- year and country of issue,
- dealer number,
- full set,
- date of delivery to the customer,
and also all service works which were carried out on a guarantee with the specific car. No less important is the fact that the dealer always reads the mileage of the car at the time of the visit and enters this data into the database.
Thus, knowing the VIN code, you can get reliable information about a particular car by requesting it from the manufacturer’s database.

We receive information directly from a closed online database of manufacturers BMW, Bentley, Porsche, Mini Smart, Mercede, Skoda, Audi, Seat and Volkswagen. This is a guarantee of the reliability and accuracy of the data.

To place an order, you must complete the registration procedure on the site and top up the balance. Next, you need to choose in the price list the service that matches your request. To send an order, just enter the VIN number and select the report type. The result will be sent to you in the time specified in the service description.

You will receive a report on the VIN code to the email you specified during registration.

With the help of our service, you will find out whether the mileage is twisted or not, the factory equipment of the car, all visits to the dealer (date and mileage), the reason for the visit with a list of repairs.

Yes, you can specify "urgency" on the report order page and choose an expedited receipt of the report by VIN code.

Yes, it happens, we try to process all orders of our customers as quickly as possible.

By default, most reports are in English. But if the production of the country is different and the car was serviced only in this country, then the report language can be Russian or German.

If you want to receive a report in Russian, you can choose a paid option to translate into Russian when placing an order.

No. We do not translate into German.

If you forgot to pay for the translation when placing the order, then after receiving the report it is impossible to “pay the difference” and request the same report in another language. To receive a report in another language, you need to place a re-order for the same VIN number and indicate the translation language with a surcharge for the translation.

If you have placed an order for an urgent report with an additional charge of “for urgency”, but your order has been completed with a delay, please contact support site info@vin.report
Upon appeal, you will receive compensation in the amount of surcharge for urgency. Payment will be paid in time from 3 to 10 business days.
Delay in order fulfillment cannot be grounds for canceling such an order and returning the full amount of the report value to the balance.
PS: the situation with the delay of the urgent report is possible in the case of the formation of such an order on weekends or holidays, when orders are accepted automatically, but are only entered into the process on the first working day of the week.

Yes, if there is no information on your car in the database, your order will be canceled and the money will automatically return to your balance.

No, the order cannot be cancelled.

Not. If your order is being processed, you will receive data on the VIN-number that was specified in the order.
EXCLUSION is possible only if the specified VIN number does not exist. Then you will receive a cancellation due to "" No data "".

Yes, if you have chosen the wrong car brand, a query on such a VIN in the database will not give results. Such an order will be canceled and the money will automatically return to your balance.

No. If your order has been completed, but this data is "not a lot" - this is not a reason for canceling such an order. If the car did not visit the official dealer for a certain period of time, data for that period of time will not be in the dealer database. We send all the data stored on the server for a specific car.
The order is canceled only if the information about your car is completely absent in the database.

No. If you received data on dealer's visit and mileage, but the report does not contain data on service maintenance, this means that the dealer does not have information about this service on this vehicle, or service work has not been carried out. The lack of this data is not a reason to cancel such an order or to receive compensation for such an order.

To withdraw money from the site, contact support info@vin.report
Request for withdrawal of money from the site will be processed manually in the period from 7 to 10 working days.

To receive wholesale prices for our services, send your request to the support site info@vin.report
When sending a request, specify the weekly and monthly average volumes of orders and our manager will set a wholesale price for you.

Because we don't have a subscription!

The website you contacted — vin.report — does not offer any paid subscriptions, does not charge users automatically, and does not have access to your bank account.Unfortunately, there is a fraudulent website VIN REPORTS with a similar name which regularly charges people without authorization.Victims often mistake us for them because of the similar domain.Please carefully check the website where you entered your card data.If the payment was made by vin reports (with an 'S' at the end), we strongly recommend contacting your bank immediately and requesting a chargeback.We fully understand your frustration, but we want to emphasize that we did not withdraw any funds and are not connected to the fraudulent site.